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Microsoft Dynamics 365

Commerce

Microsoft Dynamics 365 Commerce

Engage customers across channels

  • Deliver a seamless, unified shopping experience by connecting digital, in-store, and back office operations on an omnichannel commerce platform.

  • Offer consistent, frictionless engagement across online and offline channels. 

  • Provide choice and convenience with connected ordering and fulfillment tools. 

Build loyalty and exceed expectations

  • Personalize customer experiences across retail channels, helping exceed customer expectations through tailored product selection.

  • Expand customer choice through endless aisles, offering access to your full product catalog whether in store or online, regardless of stock levels or location.

  • Empower your employees to foster lasting relationships through AI-driven recommendations, insights, and loyalty programs.

Get everything to build and run digital commerce

  • Create engaging, intelligent digital storefronts with built-in web authoring and easy-to-use development tools.

  • Better engage shoppers by delivering personalized, appealing web experiences with content-driven commerce strategies.

  • Increase customer conversion with AI-moderated ratings and reviews that improve product selection and accelerate purchase decisions.

Streamline and optimize your retail operations

  • Maximize profitability with AI-driven recommendations of the right products at the right time and price.

  • Get an accurate view of inventory, centrally tracking product information, categories, assortment, and pricing.

  • Accurately forecast customer demand with actionable insights provided by historical sales and purchase data.

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